Provides subsidized rides for people with disabilities through regular and accessible taxis. Coupons are sold in books that contain $40 value in vouchers, and participants may purchase up to three books each month.

A shared-ride taxi service, serving Glanbrook and Mount Hope. Trips must involve a transfer to or from HSR Route 20, 27, 35, or 44 at a designated transfer point. Offered by the HSR and local taxi providers.

A shared-ride taxi service, serving Stoney Creek. Trips must involve a transfer to or from HSR route 2, 55, or 55A at a designated transfer point. Offered by the HSR and local taxi providers.

Provides access to DARTS accessible transportation and the Taxi Scrip Program for people who are unable to use regular public transit (i.e. HSR buses) due to a disability. Determines eligibility and registers passengers for these accessible programs, and provides customer care.

Note: all HSR fixed-route buses are configured with Accessible Low Floors (ALF). A ramp provides level entry and exit with no steps, accommodating wheelchairs, strollers, scooters etc. measuring at or within 30 inches wide and 48 inches long.

 
ATS ID Cards and Support Person ID Card applications are available at and processed through the ATS Office on Upper James. Support Person ID cards are for customers with a permanent or temporary disability who require help when travelling on HSR buses. The card allows you to have a support person take the HSR with you for free. Application requires a Health Care Professional's certification. A confirmation letter with details about how to get your Support Person ID card comes by mail when you are approved. 

Provides door-to-door transportation service to individuals who are unable to use regular public transit due to a disability.  Participants must register with Accessible Transportation Services (ATS), a department of the Hamilton Street Railway (HSR).  Employs wheelchair accessible buses, vans, motor vehicles and contracted taxi services when appropriate and operates under contract to ATS.

Provides driver companions to transport and accompany older adults to and from medical appointments, shopping centres, grocery stores, the bank, or social events and gatherings.

Non-profit community organization that assists seniors and disabled persons to remain independent and in their homes. Services include: 

• transportation to medical appointments
• shopping
• hair appointments
• assistance with minor home repairs
• yard work
• housekeeping
• snow removal

Glanbrook Community Services provides participants with transportation services to medical appointments, dental appointments, errands, to visit friends, grocery and general shopping.  Drivers will wait and can assist participants with purchases.  Out-of-town trips may be arranged upon request, some restrictions apply. 

Provides support services to the Indigenous community, regardless of age, who are disabled, chronically ill, frail, elderly or require acute/chronic continuum of care.

Services include:

• medical transportation services
• assistance with completing forms
• community referrals
• home visits
• security checks
• caregiver support
• aid in transitioning from ODSP to Old Age Pension
• congregate dining meals
• social activities

Provides medical transportation to Indigenous seniors, those with early on-set aging, and those with complex physical disabilities. Clients can be picked up and dropped off to any medical appointments within the Hamilton Niagara Haldimand Brant LHIN catchment area.

Provides transportation to and from medical appointments, shopping, banking, errands, or other activities.

A free bus service for seniors to local grocery stores every two weeks for tenants in seniors' apartments. Pick-up locations are located throughout the city. Please call for details.

This is a partnership between Wesley, No Frills, Fortinos, and the HSR.

The Rural Shopping Bus is a program for rural residents who do not drive or have access to public transportation. Clients must be able to board the  bus independently and carry their groceries.

The bus runs bi-weekly and takes participants to the Walmart Shopping Plaza in Waterdown.

The Rural Shopping Bus is a chartered DARTS bus and runs throughout the year.

Glanbrook Community Services offers a monthly door-to-door pick-up for shopping at the Elfrida Walmart shopping Centre and trips to various events in the City of Hamilton and other municipalities.  Limited spaces available.

Long-distance within Ontario bus and rail transportation.

Major services are:

• GO Transit bus and rail service
• UP Pearson Express rail link between Toronto Union Station and Toronto Pearson International Airport
• Presto Card electronic fare payment card
• Triplinx online trip planner

The Golden Age Pass Program provides free HSR transportation to eligible adults over the age of 80. This pass includes a one-time free PRESTO card. A photo ID will be issued, to be used with the new PRESTO card, which is to be presented to the driver upon boarding. 

The Senior Pass Program provides discounted HSR transportation to eligible older adults (65-79 years of age). This includes a PRESTO card. Photo ID is not required, however proof of age must be shown upon drivers' request. Photo ID can be purchased at the HSR Customer Service Centre.

The PRESTO Senior Annual Pass is valid for 12 months starting in the month of purchase if purchased by the 13th day of the month. If the annual pass is purchased after the 13th day of the month, the pass will be valid for 12 months starting the next month.

A program which requires drivers age 80 and older to renew their driver's license every two years.  The renewal process includes a vision test, a driver record review, a 45-minute group education session (GES), two brief written screening exercises, and completion of any follow up items which may include a road test. 

Locations vary.

Offers rentals of wheelchair accessible vehicles. Daily, weekly, and monthly rental available. Limited distance delivery and pick up is available, contact for more details. 

Takes individualized grocery lists from clients, shops in the store of the client's choice, and if required puts the groceries away upon delivery.

If a client wants products from two different stores they will be charged for 2 deliveries.

The service charge is based on the amount of the grocery bill.

If a client is in need of the service, but is not in charge of their finances, the program will work with their caregiver and shop for them and deliver. And extra charge is added to this service.

Shopping is done at the following grocery stores, according to client preference:

• Food Basics
• Fortinos
• FreshCo
• Metro
• No Frills
• Sobeys

Program is funded through the Local Health Integration Network.

Supports vulnerable, isolated older adults and seniors 55+ experiencing hunger, homelessness and income insecurity during the COVID-19 pandemic. This includes those who are living outside in temporary shelter. Staff are able to deliver food and other supplies to those who are unable to access their community due to self quarantine and social isolation. 

Provides support services by qualified professionals that improve the quality of life for seniors and enables seniors to maintain their independence while living in their home. Hourly, weekend, short term, long term, and respite care available. Staff are properly screened, fully licensed and insured. Services include:

Personal care

• Exercise and range of motion
• Transferring
• Feeding

Companion care

• Fall prevention
• Medication reminders
• Meal preparation
• Light housekeeping
• Shopping and errands
• Laundry

Specialty care

• Alzheimer's
• Dementia
• Parkinson's Disease
• Multiple Sclerosis
• Hip Replacement
• Stroke