Protections for Vulnerable Older Adults

Supports and legal services help for when discrimination, abuse or fraud happens.

Hamilton Police Service, Seniors Support Officer Program

Phone: Contact:
Email: Web: Address:
155 King William St, Hamilton, ON L8R 1A7, Canada
Hours:
Mon-Fri
8 am- 4 pm
Cost:
None
Who can access this service:

Seniors or Vulnerable Adults.

How to apply:

Contact for information. If the Seniors' Support Officer is called they will respond within two business days. If 911 is called, there will be an immediate response by the Hamilton Police Service.

Address issues, concerns and challenges affecting seniors and disabled adults with respect to the law. This position is a community-based and community-driven initiative. 

Information and support is available to seniors, their families or service providers. Programs and presentations are researched, developed and presented on a variety of topics (e.g. quality of life issues, frauds and scams, personal/home safety etc). Reports of abuse (physical, financial, psychological or neglect) are forwarded to the officers for assessment and further investigation if required. Cases identified as criminal offences are followed up. Major cases may be referred to the  Crimes Against Seniors Unit for further investigation.

Holocaust Survivor Assistance, Hamilton Jewish Family Services

Phone:
Work: 905-627-9922 x22
Contact:
Email: Web: Address:
30 King St E, Dundas, ON L9H 1B8, Canada
Hours:
Hours vary, contact for details
Cost:
None
Who can access this service:

Open to all holocaust survivors.

How to apply:

Visit the Claims Conference website to learn more or to apply for compensation.

Helps survivors of the holocaust with home care and emergency financial aid. Works in collaboration with the German Claims Conference for Material Against Germany.

Canadian Human Rights Commission Complaints Services

Phone:
Toll-Free Number: 1-888-214-1090
TTY Number: 1-888-643-3304
Fax Number: 613-996-9661
Contact:
Email: Web: Address:
Hours:
Cost:
None
Who can access this service:

Persons legally present in Canada or Canadian citizens and landed immigrants outside Canada. To file a complaint, a person must have been discriminated against by a federally regulated organization such as a federal government department, agency or crown corporation, chartered bank, national airline, inter-provincial transportation or shipping line, telecommunications company, certain mining industries, railway and others.

How to apply:

Call or visit website.

Administers the Canadian Human Rights Act which prohibits discrimination on the grounds of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, genetic characteristics, family status, gender identity and expression, marital status, disability and pardoned conviction.

Handles complaints (including sexual harassment) against organizations within Canadian federal jurisdiction and tries to end discriminatory policies and practices in employment and in the provision of goods and services, by means of education and public information programs.

Aims for federally regulated employers to achieve a well represented workforce of four designated groups: women, visible minorities, people with disabilities and Indigenous people. To reach the desired objective, it carries out compliance audits of employers and service providers under federal jurisdiction.

Mediation services

Phone:
Toll-Free Number: 1-866-423-5013
Contact:
Email: Web: Address:
Hours:
by appointment
Cost:
Service
Sliding scale based on income.
Who can access this service:

Open to all

How to apply:

Complete forms available via website.

The Mediation Centre offers the following mediation services:

  • comprehensive family mediation around separation, parenting plans, child and spousal support and division of property
  • court connected mediation services
  • custody and access assessment
  • child protection mediation
  • parenting coordination
  • workplace mediation
  • elder mediation

Senior's Safety Line

Phone: Contact:
Email: Web: Address:
Hours:
Mon-Sun
24 hours
Cost:
None
Donations accepted
Who can access this service:

Open to seniors and their families as well as community agencies involved with Elder Abuse programs. Accepts seniors of all gender orientations including two-spirit, trans, or genderqueer.

How to apply:

 No referral required.

24/7 phone line offering contact and referral information for local agencies across Ontario that can assist in cases of elder abuse. Trained counsellors also provide safety planning and supportive counselling for older adults who are being abused or at-rick of abuse. 

The Seniors Safety Line can address the diverse needs of those with disabilities, immigrants, persons of colour, LGBTQ individuals, and two-spirit persons. Also offers information to relatives, friends, caregivers, and other service professionals who may have questions or concerns about an elderly person in their life.