Driving & Transportation

Getting around either in your personal vehicle, through community supports or public transit.

Taxi Scrip Program, HSR Public Transit

Phone:
Work: 905-529-1212 x3
Fax Number: 905-679-7305
Contact:
Robin Cino, Supervisor Customer Care HSR & ATS
Email: Web: Address:
2200 Upper James St, Mount Hope, ON L0R 1W0, Canada
Hours:
Cost:
Service
$24/book of coupons
Who can access this service:

All those who are eligible for the HSR DARTS program are also eligible for the Taxi Scrip program. This includes individuals with disabilities, and those who are unable to access regular transit service. This service is also available to qualified residents of other municipalities while they are visiting Hamilton. Call to register and to assess eligibility.

How to apply:

To apply for this service complete the application form  and mail it to ATS, P.O. Box 340
Mount Hope, Ontario L0R 1W0, or fax it to: 905-679-7305. Once registered passengers can purchase Taxi Scrip coupon books from the Mountain Transit Centre, the Hunter Street GO Station, or any municipal service centre. Coupon books can also be purchased over the phone by calling:905-529-1212, ext. 3.

Provides subsidized rides for people with disabilities through regular and accessible taxis. Coupons are sold in books that contain $40 value in vouchers, and participants may purchase up to three books each month.

Trans-Cab Service Glanbrook

Phone: Contact:
Andy McLaughlin, Senior Project Manager, Transit Planning
Email:
Web: Address:
2200 Upper James St, Mount Hope, ON L0R 1W0, Canada
Hours:
Cost:
Service
regular HSR fare plus $0.50 premium
Who can access this service:

Refer to website for service area map, to determine if the trip origin or destination is included in the Trans-Cab service area.

How to apply:

Travelling from Trans-Cab service zones:
Call Hamilton Cab at 905-777-7777 to request a Trans-Cab pick-up.  It could take up to one hour for a pick-up.

Travelling to Trans-Cab service zones:
Ask for a transfer, pay your regular bus fare plus a 50 cent premium and tell the bus driver that you need Trans-Cab service as soon as you board the bus.

A shared-ride taxi service, serving Glanbrook and Mount Hope. Trips must involve a transfer to or from HSR Route 20, 27, 35, or 44 at a designated transfer point. Offered by the HSR and local taxi providers.

Trans-Cab Service Stoney Creek, HSR Public Transit

Phone: Contact:
Andy McLaughlin, Senior Project Manager, Transit Planning
Email: Web: Address:
2200 Upper James St, Mount Hope, ON L0R 1W0, Canada
Hours:
Cost:
Service
regular HSR fare plus $0.50 premium
Who can access this service:

Refer to website for service area map, to determine if the trip origin or destination is included in the Trans-Cab service area.

How to apply:

Travelling from Trans-Cab service zones:
Call Hamilton Cab at 905-777-7777 to request a Trans-Cab pick-up.  It could take up to one hour for a pick-up.

Travelling to Trans-Cab service zones:
Ask for a transfer, pay your regular bus fare plus a 50 cent premium and tell the bus driver that you need Trans-Cab service as soon as you board the bus.

A shared-ride taxi service, serving Stoney Creek. Trips must involve a transfer to or from HSR route 2, 55, or 55A at a designated transfer point. Offered by the HSR and local taxi providers.

Accessible Transportation Services

Phone:
Fax Number: 905-679-7305
Contact:
Robin Cino, Supervisor Customer Care HSR & ATS
Email: Web: Address:
2200 Upper James St, Mount Hope, ON L0R 1W0, Canada
Hours:
Cost:
Service
fees vary, contact for details
Who can access this service:

Intended for people with physical or functional disabilities or health conditions who are unable to access fixed-route public transit. Eligibility is considered on a case-by-case basis and is not based on a particular disability, or income level.

How to apply:

ATS application forms available online. Apply by mail to: ATS, P.O. Box 340 Mount Hope, Ontario L0R 1W0; or by fax to: 905-679-7305
 

Provides access to DARTS accessible transportation and the Taxi Scrip Program for people who are unable to use regular public transit (i.e. HSR buses) due to a disability. Determines eligibility and registers passengers for these accessible programs, and provides customer care.

Note: all HSR fixed-route buses are configured with Accessible Low Floors (ALF). A ramp provides level entry and exit with no steps, accommodating wheelchairs, strollers, scooters etc. measuring at or within 30 inches wide and 48 inches long.

 
ATS ID Cards and Support Person ID Card applications are available at and processed through the ATS Office on Upper James. Support Person ID cards are for customers with a permanent or temporary disability who require help when travelling on HSR buses. The card allows you to have a support person take the HSR with you for free. Application requires a Health Care Professional's certification. A confirmation letter with details about how to get your Support Person ID card comes by mail when you are approved. 

DARTS Public Transit

Phone:
Work: 905-529-1717 x0
Contact:
Email: Web: Address:
2200 Upper James St, Mount Hope, ON L0R 1W0, Canada
Hours:
Reservations: Mon-Sat 8:30 am–2:00 am and Sun 8:30 am–12:30 am. Same Day Rides/Cancellations: Mon-Fri 5:00 am–2:00 am, Sat 6:00 am–2:00 am and Sun 6:00am–12:30 am
Cost:
Service
Seniors: $18/ten-ticket book. In-city charter: $90/hour, 1 hour minimum
Who can access this service:

People with disabilities who are unable to access regular transit service.  Also available to qualified residents of other municipalities while they are visiting Hamilton.  Pre-registration is required.

How to apply:

To register, complete an ATS application form including Doctor approval.  To register for Interactive Voice Response (IVR) and ATS Web, phone 905-528-4200 x1830.

Provides door-to-door transportation service to individuals who are unable to use regular public transit due to a disability.  Participants must register with Accessible Transportation Services (ATS), a department of the Hamilton Street Railway (HSR).  Employs wheelchair accessible buses, vans, motor vehicles and contracted taxi services when appropriate and operates under contract to ATS.

Seniors for Seniors Driver Companions

Phone:
Toll-Free Number: 1-844-422-7399
Contact:
Amy Chan, Communications Coordinator
Email:
Web: Address:
Hours:
Cost:
Service
fees vary, contact for details
Who can access this service:

Open to all older adults.

How to apply:

Contact for information.

Visit the website for information about how to volunteer as a driver companion.

 

Provides driver companions to transport older adults to and from medical appointments, shopping centres, grocery stores, the bank, or social events and gatherings.

Stoney Creek Seniors Outreach Services

Phone:
Contact:
Dave Cage, President
Email: Web: Address:
Hours:
Excluding holidays
Cost:
Service
fees vary by service, contact for details
Who can access this service:

Seniors and people with disabilities who live in Stoney Creek

How to apply:

Contact to register for programs.  Transportation must be booked two days in advance. 

Non-profit community organization that assists seniors and disabled persons to remain independent and in their homes. Services include: 

  • transportation to medical appointments
  • shopping
  • hair appointments
  • assistance with minor home repairs
  • yard work
  • housekeeping
  • snow removal

Glanbrook Community Services Volunteer-Assisted Transportation

Phone:
Fax Number: 905-692-9406
Contact:
Carole Taylor, Program Coordinator
,
Karen Thompson, Executive Director
Email: Web: Address:
4280 Binbrook Rd, Binbrook, ON L0R 1C0, Canada
Hours:
Mon-Fri
8:30am-12:30pm
Temporary office hours during COVID-19
Cost:
Service
$8 to $19 per trip or on a per km basis if considered out of town. Administration fees apply for rides cancelled less than 24 hours in advance.
Who can access this service:

Open to seniors and people with disabilities in the Glanbrook area.  Passengers must be independently mobile and cognitively alert.  Walkers are permitted.

How to apply:

Contact to register

Glanbrook Community Services provides participants with transportation services to medical appointments, dental appointments, errands, to visit friends, grocery and general shopping.  Drivers will wait and can assist participants with purchases.  Out-of-town trips may be arranged upon request, some restrictions apply. 

Life Long Care Program

Phone:
Fax Number: 905-545-4077
Contact:
Christina Barahona
Email: Web: Address:
34 Ottawa St N, Hamilton, ON L8H 3Y7, Canada
Hours:
Hours vary by program, contact for details
Cost:
None
Who can access this service:

Open to all urban Aboriginal men, women and their families

How to apply:

Contact to register

Provides support services to the Indigenous community, regardless of age, who are disabled, chronically ill, frail, elderly or require acute/chronic continuum of care.

Services include:

  • medical transportation services
  • assistance with completing forms
  • community referrals
  • home visits
  • security checks
  • caregiver support
  • aid in transitioning from ODSP to Old Age Pension
  • congregate dining meals
  • social activities

Wheels for Seniors, De dwa da dehs nye>s Aboriginal Health Centre

Phone:
Work: 905-544-4320 x234
Work: 905-544-4320 x212
Contact:
Email: Web: Address:
Hours:
By appointment only.
Cost:
None
Who can access this service:

Open to all Indigenous seniors, those with early on-set aging, and those with complex physical disabilities.

How to apply:

Contact at least 48 hours prior to the appointment to book a ride. Drivers will connect directly with clients regarding time and location of appointment and pick-up locations.

Provides medical transportation to Indigenous seniors, those with early on-set aging, and those with complex physical disabilities.  Clients can be picked up and dropped off to any medical appointments within the Hamilton Niagara Haldimand Brant LHIN catchment area.

SE Health Transportation Services

Phone:
Toll-Free Number: 1-866-729-8050
Contact:
Email: Web: Address:
Hours:
Hours vary, contact for details
Cost:
Service
fees vary, contact for details, private insurance is accepted
Who can access this service:

Open to all.

How to apply:

Contact for information or complete the online application form.

Provides transportation to and from medical appointments, shopping, banking, errands, or other activities.

Wesley Seniors Shopping by Bus

Phone:
Work: 905-975-4718 x284
Fax Number: 905-528-9977
Contact:
Karen Baxmeier, Outreach Coordinator
Email: Web: Address:
Hours:
Second Wednesday and Thursday of each month
Hours vary, contact for details
Cost:
None
Who can access this service:

Tenants living in seniors apartment buildings who are physically able to travel.

How to apply:

Contact to register.

A free bus service for seniors to local grocery stores every two weeks for tenants in seniors' apartments. Pick-up locations are located throughout the city. Please call for details.

This is a partnership between Wesley, Danny's No Frills, Fortinos, and the HSR.

Flamborough Connects Rural Community Shopping Bus

Phone:
Toll-Free Number: 1-800-297-3427
Contact:
Amelia Steinbring , Executive Director, Flamborough Connects
Email: Web: Address:
163 Dundas St E, Hamilton, ON L8N 2Z7, Canada
Hours:
Runs bi-weekly.
Cost:
Program
$10 for door-to-door trip, billed quarterly.
Who can access this service:

Must be able to walk independently and be cognitively alert

How to apply:

Contact to reserve a seat

The Rural Shopping Bus is a program for rural residents who do not drive or have access to public transportation. Clients must be able to board the  bus independently and carry their groceries.

The bus runs bi-weekly and takes participants to the Walmart Shopping Plaza in Waterdown.

The Rural Shopping Bus is a chartered DARTS bus and runs throughout the year.

Shopping and Events Bus

Phone:
Contact:
Carole Taylor, Program Coordinator
Email: Web: Address:
4280 Binbrook Rd, Binbrook, ON L0R 1C0, Canada
Hours:
Dates and times vary, contact for details.
Cost:
Service
$7 round trip
Who can access this service:

Open to seniors and most older adults living in Glanbrook, Stoney Creek and East Mountain who are physically mobile.

How to apply:

Contact for information.

Glanbrook Community Services offers a monthly door-to-door pick-up for shopping at the Elfrida Walmart shopping Centre and trips to various events in the City of Hamilton and other municipalities.  Limited spaces available.

GO Transit

Phone:
Toll-Free Number: 1-888-438-6646
Crisis Line Number: 1-877-297-0642
TTY Number: 1-800-387-3652
Contact:
Email:
Web: Address:
36 Hunter St E, Hamilton, ON L8N 3W8, Canada
Hours:
Service hours vary by route and transit option, contact or visit the website for more details
Cost:
Service
fees vary by route and transit option
Who can access this service:

Open to all.

How to apply:

Purchase tickets at the station or pay with PRESTO when boarding the bus or train.

Long-distance within Ontario bus and rail transportation.

Major services are:

  • GO Transit bus and rail service
  • UP Pearson Express rail link between Toronto Union Station and Toronto Pearson International Airport
  • Presto Card electronic fare payment card
  • Triplinx online trip planner

HSR Golden Age Transit Pass Program

Phone:
Contact:
Email:
Web: Address:
36 Hunter St E, Hamilton, ON L8N 3W8, Canada
Hours:
Cost:
None
Golden Age Pass issued free of charge
,
Service
Lost, stolen or damaged PRESTO cards will require a $6 replacement fee
Who can access this service:

Older adults, at least 80 years of age, who live in Hamilton

How to apply:

Proof of age and Hamilton address are required. Acceptable ID includes a Driver’s Licence, Ontario Photo Card, Income Tax statement or Health card with name and address.

The Golden Age Pass Program provides free HSR transportation to eligible adults over the age of 80. This pass includes a one-time free PRESTO card.  A photo ID will be issued, to be used with the new PRESTO card, which is to be presented to the driver upon boarding.

HSR Senior Transit Pass Program

Phone:
Contact:
Email:
Web: Address:
36 Hunter St E, Hamilton, ON L8N 3W8, Canada
Hours:
Cost:
Service
Who can access this service:

Adults 65 to 79 years of age who live in Hamilton

How to apply:

Proof of age is required to purchase and use senior fares. If you are a young-looking senior, you can purchase a photo ID for $5.65 at the HSR Customer Service Centre.

The Senior Pass Program provides discounted HSR transportation to eligible older adults (65-79 years of age). This includes a PRESTO card.  A photo ID can be issued, to be used with a new PRESTO card, to be presented to the driver upon boarding. The PRESTO Senior Annual Pass is valid for 12 months starting in the month of purchase if purchased by the 13th day of the month. If the annual ass is purchased after the 13th day of the month, the pass will be valid for 12 months starting the next month.

Senior Driver Renewal Program

Phone:
Toll-Free Number: 1-800-396-4233
Toll-Free Number: 1-800-387-3445
Contact:
Email:
Web: Address:
Hours:
By appointment only.
Cost:
Service
fees vary, contact for details
Who can access this service:
How to apply:

A notice is sent by mail when a driver turns age 80 and includes a renewal form and instructions on how to book an appointment.
Items to bring to the renewal session: driver's licence (or temporary licence), the licence renewal form received in the mail, eye glasses used for driving, hearing aids, if needed.

A program which requires drivers age 80 and older to renew their driver's license every two years.  The renewal process includes a vision test, a driver record review, a 45-minute group education session (GES), two brief written screening exercises, and completion of any follow up items which may include a road test. 

Locations vary.

Accessible Vehicle Rentals, Wheelchairs In Motion

Phone:
Toll-Free Number: 1-888-776-1102
Contact:
Email: Web: Address:
1026 S Coast Dr, Selkirk, ON N0A 1P0, Canada
Hours:
Cost:
Service
Daily rates begin at $140 with 200 free kilometres, Check website (rates page) for further information
Who can access this service:

Must have a legal G-class license to rent a vehicle. 

How to apply:

Call to make a reservation or request a reservation online.

Offers rentals of wheelchair accessible vehicles. Daily, weekly, and monthly rental available. Limited distance delivery and pick up is available, contact for more details. 

Vehicle Modification and Sale, Creative Carriage

Phone:
Toll-Free Number: 1-800-392-8403
Fax Number: 519-740-2751
Contact:
Bob Nunn, President
Email: Web: Address:
6 Ridgeview St, Saint George, ON N0E 1N0, Canada
Hours:
Cost:
Service
fees vary, contact for details, quotes can be requested on the website
Who can access this service:

Open to all.

How to apply:

Contact to book an appointment.

Manufacturer and supplier of wheelchair accessible vehicles. Adapts vehicles to be wheelchair accessible; installs wheelchair lifts and restraint systems for individuals and commercial uses. Sells wheelchair accessible buses.

Banyan Grocer-Ease Program

Phone:
Fax Number: 905-544-9403
Contact:
Email: Web: Address:
Hours:
Mon-Fri
8:30 am-4:30 pm
Cost:
Service
$11.50 for first $100 of groceries, $2.50 for each additional $25 of groceries
Who can access this service:

Seniors and people with disabilities

How to apply:

Contact to register or to join the waitlist

Takes individualized grocery lists from clients, shops in the store of the client's choice, and if required puts the groceries away upon delivery.

If a client wants products from two different stores they will be charged for 2 deliveries.

The service charge is based on the amount of the grocery bill.

If a client is in need of the service, but is not in charge of their finances, the program will work with their caregiver and shop for them and deliver. And extra charge is added to this service.

Shopping is done at the following grocery stores, according to client preference:

  • Food Basics
  • Fortinos
  • FreshCo
  • Metro
  • No Frills
  • Sobeys

Program is funded through the Local Health Integration Network.

St. Matthew's House Seniors First Response Team

Phone:
Work: 905-523-5546 x240
Contact:
Shani Dohery, Executive Assistant
Email: Web:
Address:
Hours:
Hours vary, contact for details
Cost:
None
Who can access this service:

Older Adults

How to apply:

Call or email for information.

Supports vulnerable, isolated older adults and seniors 55+ experiencing hunger, homelessness and income insecurity during the COVID-19 pandemic. This includes those who are living outside in temporary shelter. Staff are able to deliver food and other supplies to those who are unable to access their community due to self quarantine and social isolation. 

At Your Senior Service

Phone:
Contact:
Email: Web: Address:
Hours:
Mon-Sun
9 am-8 pm
Cost:
Service
Fees vary according to service and level of care provided.  Contact for details.
Who can access this service:

Services designed to support seniors and their caregivers

How to apply:

Contact to register

Provides support services by qualified professionals that improve the quality of life for seniors.  Hourly, weekend, short term, long term, and respite care available.  Staff are properly screened, fully licensed and insured.  Services include:

Personal care

  • Exercise and range of motion
  • Transferring
  • Feeding

Companion care

  • Fall prevention
  • Medication reminders
  • Meal preparation
  • Light housekeeping
  • Shopping and errands
  • Laundry

Specialty care

  • Alzheimer's
  • Dimentia
  • Parkinson's Disease
  • Multiple Sclerosis
  • Hip Replacement
  • Stroke